Refund, Return, and Shipping Policy

1. Refund Eligibility

• Refunds are only applicable for wrong or damaged products after verification.
• No refunds for order cancellations or change of mind.
• Payment gateway charges will be deducted from the refund amount.

2. Return Policy

• Returns are accepted only for wrong or damaged products delivered.
• Requests for returns must be made within 24 hours of delivery.
• Products must be returned in their original packaging and unused condition.

3. Refund Processing Time

• Refunds will be credited to the original payment method within 7-10 business days.
• If the refund is delayed, please contact our support team.

Shipping Policy

1. Delivery Timeframes

🚀 Local Deliveries (Same City/Region):

• Groceries:
  • Same-day or next-day delivery based on store and availability.

📦 National Deliveries (Other Cities/States):

• Depending on location and availability, some products may take up to 7 days for delivery.

2. Shipping Charges

• Shipping charges may vary based on location and product category.
• Free shipping may be available on select orders as per promotions.

3. Tracking Orders

• Customers will receive a tracking link via SMS or email once their order is dispatched.

4. Delivery Issues

• If the order is delayed beyond the expected timeframe, our support team will assist in tracking and resolving the issue.

Contact Us

📧 Email: support@mymallmart.com
📞 Phone: +918949102441